Life insurance claims
For more information
By Phone
Accidental Death
Call Scotia Insurance Customer Care
Monday to Friday 8:30 am – 7 pm ET
Term Life
Call Scotia Insurance Customer Care
Monday to Friday 8 am – 8 pm ET
How do I make a claim?
1. Please call to start a claim:
Accidental Death: 1-800-387-9844
Life: 1-844-383-2020
2. Have your details ready
If you are reporting a claim via telephone or email, we appreciate your patience in providing us with the following information during this difficult time:
- Your contact information – your full name, phone number, and email
- Policy number
- What type of claim is being filed, e.g. Disability/Critical Illness/Life/Hospitalization
- The incident date (surgery/accident/diagnosis/death)
- The incident location
- A brief description of the incident
- If this claim notice is for someone other than yourself, please provide their name